Samir has to lay off a long-term employee as a result of the downturn in the economy.Which communication channel would be most appropriate to deliver this message?
A)email
B)telephone
C)instant messaging
D)face-to-face
E)memo

Question

Quizplus · Accepted Answer

When delivering difficult or sensitive news such as a layoff, it is most appropriate to have a face-to-face conversation. This allows for clear communication, the ability to show empathy, and the opportunity for the employee to ask questions or express concerns. Other forms of communication may come across as impersonal or insensitive.

Samir Has to Lay Off a Long-Term Employee as a Result