Question 1

Which stage of the listening process is involved when you focus your eyes on your friend,nod your head,and mumble "uh-huh" occasionally as he speaks?
A) selecting
B) remembering
C) attending
D) responding

Accepted Answer

Responding is the stage where you provide feedback to the speaker, such as nodding or verbal acknowledgments like "uh-huh," to show that you are engaged and understanding.

Question 2

An individual who can hone in on the facts,details,and evidence in a message has a listening style called
A) action-oriented.
B) time-oriented.
C) content-oriented.
D) people-oriented.

Accepted Answer

A content-oriented listening style focuses on facts, details, and evidence in a message to understand the content of the message itself. It is different from a people-oriented listening style that focuses on the emotions and feelings of the speaker, an action-oriented listening style that focuses on the practical and actionable aspects of the message, or a time-oriented listening style that focuses on the length and efficiency of the message.

Question 3

You grew up in a house where swearing was forbidden.Your roommate uses a lot of foul language,and you find it difficult to have a conversation with her.This is an example of
A) emotional noise.
B) focus on personal agenda.
C) information overload.
D) external noise.

Accepted Answer

Emotional noise refers to psychological distractions caused by intense feelings, emotions, or biases that interfere with effective communication. In this case, the use of foul language by the roommate is triggering an emotional response in the speaker due to their upbringing and restriction against swearing. This emotional noise is making communication difficult for the speaker.

Question 4

Your boss says to you,"Just give me what I need to start the next phase of the job." Your boss is
A) an action-oriented listener.
B) a time-oriented listener.
C) a content-oriented listener.
D) a people-oriented listener.

Accepted Answer

The answer of Your boss says to you,"Just give me...

Question 5

Sandeep is telling his colleague Julia about a project he is working on.He includes a lot of anecdotes and asides.Julia feels impatient,sneaks looks at her watch,and thinks to herself "Why can't he just get to the point?" Julia is probably
A) a content-oriented listener.
B) a time-oriented listener.
C) an action-oriented listener.
D) a people-oriented listener.

Accepted Answer

The answer of Sandeep is telling his colleague Julia about...

Question 6

When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?
A) action-oriented
B) time-oriented
C) content-oriented
D) people-oriented

Accepted Answer

A content-oriented listening style would be the most desirable because it focuses on understanding the information being presented and evaluating the options based on facts and details. This style would help the listener make an informed decision about which computer to purchase based on the specific features and benefits of each option.

Question 7

Bob and Jim are long-time friends who meet regularly on Saturday mornings for a coffee at Starbucks.This Saturday,Jim talks about the birth of his first son and how that will change life with his wife.Bob is probably
A) an action-oriented listener.
B) a time-oriented listener.
C) a content-oriented listener.
D) a people-oriented listener.

Accepted Answer

Bob is likely a people-oriented listener because he is engaging in a personal and emotional conversation with Jim about significant life changes, which indicates an interest in understanding and supporting his friend's feelings and experiences.

Question 8

Responses can be accomplished
A) verbally, but not nonverbally.
B) nonverbally, but not verbally.
C) neither verbally nor nonverbally.
D) either verbally or nonverbally.

Accepted Answer

Responses can be conveyed both verbally and nonverbally. Verbal responses refer to spoken communication while nonverbal responses relate to body language or facial expressions.

Question 9

After 24 hours,we forget __________ of what was said.
A) a third
B) a quarter
C) more than half
D) a fifth

Accepted Answer

Research has shown that people tend to forget more than half of what they hear within 24 hours.

Question 10

You listen to a friend describe an eventful day.Your response,"That was a frustrating day," indicates you are
A) a people-oriented listener.
B) a time-oriented listener.
C) an action-oriented listener.
D) a content-oriented listener.

Accepted Answer

A people-oriented listener focuses on the emotions and feelings of the speaker, which is reflected in acknowledging the friend's frustration.

Question 11

Your roommate becomes so angry in recounting the details of a disagreement that he experienced that it is difficult to understand what is being said.What is interfering with the communication?
A) criticizing the speaker
B) personal agenda
C) information overload
D) emotional noise

Accepted Answer

Emotional noise is interfering with the communication. The roommate's strong emotions are overwhelming the message, making it difficult to understand what is being said.

Question 12

In your long-term memory,you are most likely to store
A) things of fleeting significance.
B) only items of significance.
C) both insignificant and vital information.
D) a telephone number you have just heard.

Accepted Answer

Long-term memory has a vast storage capacity, and it is capable of storing both significant and insignificant information. Our experiences, skills, and knowledge contribute to the information we store in our long-term memory. Therefore, the most likely option is that both significant and insignificant information is stored. The option of storing items of fleeting significance (A) is less likely, as fleeting significance suggests short-term memory. Additionally, storing only items of significance (B) would limit the amount of information stored, and the option of a telephone number (D) is less likely, given that long-term memory typically requires some form of encoding, elaboration, and rehearsal.

Question 13

When a friend tells you about a disagreement she had with a significant other,the details of the disagreement make you so angry that you are unable to listen.You are experiencing
A) emotional noise.
B) criticizing the speaker.
C) information overload.
D) external noise.

Accepted Answer

Emotional noise refers to the emotional response that can interfere with effective listening. In this case, the anger that the listener is feeling is preventing them from being able to listen to their friend's account of the disagreement.

Question 14

The job of a stock trader is high pressure and fast paced.A stock trader is probably
A) an action-oriented listener.
B) a time-oriented listener.
C) a content-oriented listener.
D) a people-oriented listener.

Accepted Answer

The job of a stock trader is characterized by a fast-paced and high-pressure environment, which suggests that time is a crucial factor. As such, a stock trader is likely to be a time-oriented listener, who places a premium on efficiency and productivity, and who focuses on getting things done quickly and accurately. While people-orientation, content-orientation, and action-orientation are also important, they may not be the primary focus of a stock trader's job.

Question 15

A listener who is comfortable with and skilled at listening to people's feelings and emotions is
A) a time-oriented listener.
B) an action-oriented listener.
C) a content-oriented listener.
D) a people-oriented listener.

Accepted Answer

A people-oriented listener is focused on understanding and empathizing with the speaker's emotions and feelings. They are skilled at providing emotional support and creating a safe space for the speaker to express themselves. This type of listener is often referred to as an empathetic or supportive listener.

Question 16

When listeners are focused on their own needs rather than those of the speaker,the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called
A) information overload.
B) emotional noise.
C) conversational narcissism.
D) criticizing the speaker.

Accepted Answer

Conversational narcissism refers to when someone is more focused on their own stories and ideas rather than actively listening and engaging with the speaker. It can make it difficult for the conversation to be balanced and for both parties to feel heard and understood. Information overload refers to being overwhelmed with too much information. Emotional noise can refer to distractions or disturbances in communication that make it difficult to understand the message. Criticizing the speaker is not mentioned in relation to this problem.

Question 17

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is
A) action-oriented.
B) time-oriented.
C) content-oriented.
D) people-oriented.

Accepted Answer

The answer of If you tend to question the ideas...

Question 18

When communicating with others in close relationships
A) we tend to put extra effort into our listening.
B) we take listening shortcuts.
C) we alternate quickly between speaking and listening.
D) we do not differ between listening to friends and strangers.

Accepted Answer

In close relationships, people often take listening shortcuts because they assume they already know what the other person will say or because they are more comfortable with the person and therefore may not feel the need to listen as intently as they might with strangers.

Question 19

The purpose of responding is to
A) select the message on which you will focus.
B) assigning meaning to messages.
C) let others know you understood their messages.
D) choose the part of a message on which you'll focus.

Accepted Answer

Responding is a crucial part of communication, where one acknowledges the receipt of the message and gives feedback to the sender. By responding, one lets others know that they have understood their messages, and it provides an opportunity to clarify misunderstandings. Therefore, the purpose of responding is to let others know you understood their messages.

Question 20

A listener who prefers information that is well organized,brief,and error-free is
A) a people-oriented listener.
B) a time-oriented listener.
C) a content-oriented listener.
D) an action-oriented listener.

Accepted Answer

An action-oriented listener values concise, organized, and accurate information to make decisions or take action.

Quiz 5: Listening and Responding Skills

Which stage of the listening process is involved when you focus your eyes on your friend,nod your head,and mumble "uh-huh" occasionally as he speaks?

An individual who can hone in on the facts,details,and evidence in a message has a listening style called

You grew up in a house where swearing was forbidden.Your roommate uses a lot of foul language,and you find it difficult to have a conversation with her.This is an example of

Your boss says to you,"Just give me what I need to start the next phase of the job." Your boss is

Sandeep is telling his colleague Julia about a project he is working on.He includes a lot of anecdotes and asides.Julia feels impatient,sneaks looks at her watch,and thinks to herself "Why can't he just get to the point?" Julia is probably

When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?

Bob and Jim are long-time friends who meet regularly on Saturday mornings for a coffee at Starbucks.This Saturday,Jim talks about the birth of his first son and how that will change life with his wife.Bob is probably

Responses can be accomplished

After 24 hours,we forget __________ of what was said.

You listen to a friend describe an eventful day.Your response,"That was a frustrating day," indicates you are

Your roommate becomes so angry in recounting the details of a disagreement that he experienced that it is difficult to understand what is being said.What is interfering with the communication?

In your long-term memory,you are most likely to store

When a friend tells you about a disagreement she had with a significant other,the details of the disagreement make you so angry that you are unable to listen.You are experiencing

The job of a stock trader is high pressure and fast paced.A stock trader is probably

A listener who is comfortable with and skilled at listening to people's feelings and emotions is

When listeners are focused on their own needs rather than those of the speaker,the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

When communicating with others in close relationships

The purpose of responding is to

A listener who prefers information that is well organized,brief,and error-free is