Question 1

Explain Little's Law and how it can be used.

Accepted Answer

The answer of Explain Little's Law and how it can...

Question 2

Differentiate between a customer-routed service and a provider-routed service. Include examples of each.

Accepted Answer

The answer of Differentiate between a customer-routed service and a...

Question 3

A custom machine shop is able to process 25 orders per day. The average processing time is 4 days. What is the average number of orders that are in process at any time?

Accepted Answer

The answer of A custom machine shop is able to...

Question 4

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their labor utilization is 75%?

Accepted Answer

The answer of What is the implied service rate per...

Question 5

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. What would the service rate need to be in order to achieve 90% utilization?

Accepted Answer

The answer of An automobile emissions testing center has six...

Question 6

An automobile emissions testing center has six( 6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve( 12) autos per hour. If the center wants a utilization of 90%, how many inspectors are required?

Accepted Answer

The answer of An automobile emissions testing center has six(...

Question 7

Compare and contrast a product-process matrix with a service positioning matrix.

Accepted Answer

The answer of Compare and contrast a product-process matrix with...

Question 8

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. What is the center's utilization?

Accepted Answer

The answer of An automobile emissions testing center has six...

Question 9

Define a value stream map. How does this differ from a regular process map?

Accepted Answer

The answer of Define a value stream map. How does...

Question 10

What are the major activities in designing a goods-producing or service-providing process?

Accepted Answer

The answer of What are the major activities in designing...

Question 11

A company is able to process 300 customer statements bills per day. The average processing time is six (6) days. What is the average number of statements bills) the company has in process at any time?

Accepted Answer

The answer of A company is able to process 300...

Question 12

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs 3 tellers with an average utilization of 80%?

Accepted Answer

The answer of What is the implied service rate at...

Question 13

Explain why the product-process matrix does not transfer well to services.

Accepted Answer

The answer of Explain why the product-process matrix does not...

Question 14

Explain the concept of hierarchy of work. Why is it useful in process design activities?

Accepted Answer

The answer of Explain the concept of hierarchy of work....

Question 15

What are some management strategies to improve process designs?

Accepted Answer

The answer of What are some management strategies to improve...

Question 16

An accounting firm is capable of processing 20 EZ tax forms per day and the average number of forms on-hand in the office is 64 forms. The average processing time per EZ tax form is

Accepted Answer

The answer of An accounting firm is capable of processing...

Question 17

Define reengineering. How does it differ from other approaches to process improvement?

Accepted Answer

The answer of Define reengineering. How does it differ from...

Question 18

A Department of Motor Vehicle DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Accepted Answer

The answer of A Department of Motor Vehicle DMV) testing...

Question 19

A company is able to process 100 customer statements (bills) per day per processing clerk. It has 250 customer statements to process per day. How many full-time processing clerks are needed if the company wants a processing-clerk utilization rate as close to .80 as possible?

Accepted Answer

The answer of A company is able to process 100...

Question 20

How many computer repair troubleshooters should be on duty from 8:00 p.m. to midnight if total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

Accepted Answer

The answer of How many computer repair troubleshooters should be...

Quiz 7: Process Selection, Design, and Analysis