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Call Centers, Ltd A What Is the Total Weighted Score for Each of Model

Question 68

Essay

Call Centers, Ltd. has decided to use the weighted scoring model approach to aid the company in finding new locations for major call centers. Below is information regarding four potential locations. A score of 1 is least favorable; a 5 is most favorable.)
 Location  Factors  Weight  A  B  C  D  Labor cost/hour .503544 Labor availability .255435 Government regulations .155245 Transportation .104354\begin{array}{lc|cccc}&&&&\text { Location }\\\text { Factors } & \text { Weight } & \text { A } & \text { B } & \text { C } & \text { D } \\\hline\text { Labor cost/hour } & .50 & 3 & 5 & 4 & 4 \\\text { Labor availability } & .25 & 5 & 4 & 3 & 5 \\\text { Government regulations } & .15 & 5 & 2 & 4 & 5 \\\text { Transportation } & .10 & 4 & 3 & 5 & 4\end{array}
a. What is the total weighted score for each of the three locations?
b. Which location should be chosen, based on total weighted score?

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a. Location A:
Total score: .50(3) +.25(...

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