One of the overall goals of the Pancake House Restaurant is customer satisfaction. In the light of that goal, match the learning and growth perspective with the appropriate objective.
A) Customer satisfaction means that the chefs engage in culinary continuing education.
B) Customer satisfaction means that customers receive their food within 10 minutes of placing an order.
C) Customer satisfaction means that the customer appreciation program is successful.
D) Customer satisfaction means that the restaurant is profitable.

Question

Quizplus · Accepted Answer

The learning and growth perspective is focused on developing and improving the skills and knowledge of the employees. In this case, the objective of engaging in culinary continuing education aligns with the goal of customer satisfaction as it allows the chefs to enhance their recipes and techniques to better serve the customers. B, C, and D are all better suited for the internal business process perspective, customer perspective, and financial perspective, respectively.

One of the Overall Goals of the Pancake House Restaurant