One of the overall goals of the Pancake House Restaurant is customer satisfaction. In the light of that goal, match the internal business processes perspective with the appropriate objective.
A) Customer satisfaction means that the chefs engage in culinary continuing education.
B) Customer satisfaction means that customers receive their food within 10 minutes of placing an order.
C) Customer satisfaction means that the customer appreciation program is successful.
D) Customer satisfaction means that the restaurant is profitable.

Question

Quizplus · Accepted Answer

The objective that matches the internal business processes perspective is ensuring efficient and timely service. Customers expect to receive their food promptly after placing an order, and achieving this objective will contribute to their overall satisfaction. While chef education and customer appreciation programs are also important for customer satisfaction, they do not directly relate to the internal processes of the restaurant. Profitability is important for the overall success of the business, but it may not necessarily guarantee customer satisfaction.

One of the Overall Goals of the Pancake House Restaurant