A Nurse Is Assisting in the Admission of a Patient

A nurse is assisting in the admission of a patient to the orthopedic unit of the hospital and is obtaining information for the database.Which technique is the best way for the nurse to obtain information from the patient?

A) Ask personal questions so as to show interest.
B) Use medical vocabulary to appear competent.
C) Ask why the patient waited so long to get treatment.
D) Use silence while the patient collects his or her thoughts.