Question 1

Which type of learning is typified by encouraging participation in decision making and open expression of conflicting views,using valid information and widespread and open testing of evaluations?
A) systems thinking
B) double-loop learning
C) single-loop learning
D) team learning

Accepted Answer

The answer of Which type of learning is typified by...

Question 2

Many change models recognize that the change process comprises several critical periods of change.What is the first period?
A) diagnosing what is needed for organizational change
B) planning and preparing for the change
C) identifying the need for change and ensuring buy-in from all stakeholders
D) continuously managing and sustaining the change

Accepted Answer

The first period of change is identifying the need for change and ensuring buy-in from all stakeholders. This is a crucial step because without buy-in, the change process is likely to fail. It involves identifying the problem or opportunity for improvement, communicating this to all stakeholders, and getting them on board with the need for change.

Question 3

What type of feedback would a small restaurant use to determine if it has met its goals?
A) performance feedback
B) productivity feedback
C) negative feedback
D) positive feedback

Accepted Answer

The answer of What type of feedback would a small...

Question 4

Once the need for change has been identified,what would be the next step in the change process?
A) to plan and prepare for change
B) to implement the change
C) to sustain the change
D) to motivate the workforce

Accepted Answer

The answer of Once the need for change has been...

Question 5

Organizational change has occurred in a company in response to new leadership directives and different strategic plans.What level of development is creating this change?
A) industrial level
B) firm level
C) individual level
D) societal level

Accepted Answer

The change is occurring within a specific company, indicating that it is happening at the firm level. The other options (industrial level, individual level, societal level) would involve broader changes outside of a specific company.

Question 6

Which of the following pairs of elements defines a learning organization?
A) action learning and mental models
B) shared vision and personal mastery
C) team learning and organizational learning
D) systems thinking and psychological safety

Accepted Answer

A learning organization is defined by the presence of a shared vision and personal mastery, as these elements promote a common understanding of the organization's goals and values, and empower individuals to continuously improve their skills and knowledge. While the other options may also be important for organizational learning, B is the only pair that specifically defines a learning organization.

Question 7

Systems thinking views change issues within the framework of the entire organization.

Accepted Answer

Systems thinking considers the interdependent parts of the organization and how changes will affect the entire system. It takes a holistic approach rather than focusing on individual components in isolation.

Question 8

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?
A) individual level
B) societal level
C) industrial level
D) firm level

Accepted Answer

The retail stores are attempting to adapt to a societal level development, which is the growing trend of customers shopping and purchasing products online. This change is driven by the larger shift in society towards greater use of technology and the internet.

Question 9

Which element of organizational learning views change issues within the framework of the entire organization?
A) shared vision
B) systems thinking
C) team learning
D) mental models

Accepted Answer

Systems thinking involves looking at the organization as a whole and how different parts of the organization interact with each other. This includes understanding the interdependencies and relationships between different functions, departments, and individuals within the organization. Thus, systems thinking is the element that views change issues within the framework of the entire organization.

Question 10

A change initiative is undertaken to improve organizational efficiency,productivity,and/or competitiveness.This affects the size of the firm's workforce,its costs,and its work processes.Which type of change initiative is this?
A) outsourcing
B) acquisitions
C) downsizing
D) restructuring

Accepted Answer

Downsizing refers to reducing the size of a company's workforce and is typically done to improve efficiency and productivity or to reduce costs. This type of change initiative can also involve restructuring work processes to make them more streamlined and effective. Outsourcing and acquisitions involve changes to a company's operations, but may not necessarily lead to employee layoffs, while restructuring may involve more extensive changes to the organization as a whole.

Question 11

There are three basic models that form the basis of most models of change.What are the three models?
A) planned change,emergent change,and cultural change
B) generic change,planned change,and emergent change
C) generic change,planned change,and cultural change
D) innovative change,emergent change,and cultural change

Accepted Answer

The answer of There are three basic models that form...

Question 12

Which type of learning can prevent the learner from developing an understanding of underlying or root issues of a workplace problem?
A) single-loop learning
B) open -system learning
C) organizational learning
D) double-loop learning

Accepted Answer

Single-loop learning is focused on addressing superficial symptoms of a problem without delving deeper into the underlying issues. Therefore, it can prevent the learner from developing an understanding of the root causes of a workplace problem. Open-system learning, organizational learning, and double-loop learning are all focused on deeper understanding of the problem and its underlying causes.

Question 13

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?
A) team learning
B) mental models
C) shared vision
D) systems thinking

Accepted Answer

Team learning is the process by which a group of individuals collectively learns and shares knowledge with each other. Through team learning, individual ideas and team efforts are brought together to create something that could not have been achieved by the individual alone.

Question 14

Once the organization's need for change has been identified and has the buy-in from all stakeholders,what is the next step in the change process?
A) reviewing the need for change
B) diagnosing what needs to change
C) planning and preparing for change
D) implementing and sustaining the change

Accepted Answer

The answer of Once the organization's need for change has...

Question 15

Organizations are complex,closed systems that both influence and are influenced by
their environment.

Accepted Answer

Organizations are considered open systems that both influence and are influenced by their environment, meaning they interact with and adapt to changes in their external surroundings.

Question 16

What is the most difficult stage in the change process?
A) diagnosing what needs to change
B) recognizing the need for change
C) planning and preparing for change
D) implementing and sustaining the change

Accepted Answer

The answer of What is the most difficult stage in...

Question 17

Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.

Accepted Answer

Positive feedback from customers can provide information on demand and preferences for specific styles of scarves, helping the organization to determine the optimal quantity and variety of scarves to produce.

Question 18

In organizational settings,single-loop learning involves questioning the extent to which the strategy itself and the systems and structures that implement the strategy support the underlying purpose of the organization.

Accepted Answer

Single-loop learning involves making adjustments to strategies or behaviors to correct errors or achieve objectives without questioning or altering the underlying assumptions and policies.

Question 19

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?
A) personal mastery
B) mental models
C) shared vision
D) systems thinking

Accepted Answer

Mental models help individuals to navigate the information in their work environment by providing them with a framework for understanding the world around them. By constantly updating and revising their mental models, individuals are better able to make sense of new information and incorporate it into their existing knowledge structures.

Question 20

Research suggests that up to 70 percent of organizational change efforts fail.

Accepted Answer

According to various studies, the failure rate of organizational change efforts is estimated to be between 50 to 70 percent.

Quiz 9: Change Management New

Which type of learning is typified by encouraging participation in decision making and open expression of conflicting views,using valid information and widespread and open testing of evaluations?

Many change models recognize that the change process comprises several critical periods of change.What is the first period?

What type of feedback would a small restaurant use to determine if it has met its goals?

Once the need for change has been identified,what would be the next step in the change process?

Organizational change has occurred in a company in response to new leadership directives and different strategic plans.What level of development is creating this change?

Which of the following pairs of elements defines a learning organization?

Systems thinking views change issues within the framework of the entire organization.

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?

Which element of organizational learning views change issues within the framework of the entire organization?

A change initiative is undertaken to improve organizational efficiency,productivity,and/or competitiveness.This affects the size of the firm's workforce,its costs,and its work processes.Which type of change initiative is this?

There are three basic models that form the basis of most models of change.What are the three models?

Which type of learning can prevent the learner from developing an understanding of underlying or root issues of a workplace problem?

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?

Once the organization's need for change has been identified and has the buy-in from all stakeholders,what is the next step in the change process?

Organizations are complex,closed systems that both influence and are influenced by their environment.

What is the most difficult stage in the change process?

Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.

In organizational settings,single-loop learning involves questioning the extent to which the strategy itself and the systems and structures that implement the strategy support the underlying purpose of the organization.

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?

Research suggests that up to 70 percent of organizational change efforts fail.