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Ken and Suzy Were Interested in Trading in Their Four-Door

Question 211

Multiple Choice

Ken and Suzy were interested in trading in their four-door sedan for a sportier convertible car. They had successfully negotiated a straightforward trade and had filled out the sales contract. The car salesman took the paperwork to his manager's office for approval but came back looking dejected. "I'm terribly sorry," the car salesman said. "My manager won't let me complete the trade. He says that the convertible is worth much more than your sedan. We can still make a deal, but you will have to pay $5,000 in addition to your trade-in." In this scenario, the salesman is attempting the:


A) low ball technique.
B) door-in-the-face technique.
C) rule of reciprocity.
D) highball technique.

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