One study compared the importance of spoken words in communication to the importance of voice (pitch, tone, can break) and facial expressions.The study found that spoken words had a relative weight of:
A) 7%
B) 15%
C) 38%
D) 55%
E) 80%

Question

One study compared the importance of spoken words in communication to the importance of voice (pitch, tone, can break) and facial expressions.The study found that spoken words had a relative weight of: 
A) 7%
B) 15%
C) 38%
D) 55%
E) 80%

Quizplus · Accepted Answer

The study referenced is often attributed to Albert Mehrabian, who found that in communication, 7% of the message is conveyed through spoken words, 38% through tone of voice, and 55% through body language, specifically facial expressions. This is particularly true in situations where emotions are being communicated.

One Study Compared the Importance of Spoken Words in Communication