A young woman tries to return a defective coffeemaker she had received as a wedding gift five weeks earlier,only to be told that head-office policy states all returns and exchanges must occur within 30 days and be accompanied with a receipt.What aspect of bureaucracy is captured in this example?
A) corporate pettiness
B) bureaucratic ritualism
C) organizational policy
D) bureaucratic inefficiency

Question

Quizplus · Accepted Answer

The company's adherence to the strict 30-day return policy and requirement for a receipt demonstrates bureaucratic ritualism - rigidly following standardized procedures and rules, even if they may not be practical or logical in every situation.

A Young Woman Tries to Return a Defective Coffeemaker She