Inez,the Vice-President of HR for a Chain of International Luxury

Inez,the vice-president of HR for a chain of international luxury hotels,is considering implementing a competency-based approach to job analysis in her organization because of its ability to contribute to organizational success.She expects that important competencies needed by mid-level managers in her hotel will include all of the following EXCEPT

A) intense focus on customer needs and desires.
B) being an effective communicator.
C) expertise in designing transaction software.
D) having the ability to resolve customer and hotel staff complaints.