Theresa,a company trainer,is reading the results of her customer-service training program evaluations.She has very high ratings in the areas of class enjoyability and trainee willingness to take the program again.This evaluation of Theresa's training is on the ____ level.

Question

Quizplus · Accepted Answer

The high ratings in class enjoyability and trainee willingness to take the program again indicate a positive reaction to the training program, which corresponds to the reaction level of evaluation. The learning level focuses on measuring the extent to which trainees have gained knowledge or skills, while the behavior level measures changes in job performance. The results level measures the bottom-line impact of the training program on the organization.

Theresa,a Company Trainer,is Reading the Results of Her Customer-Service Training