A business firm's main responsibility to its customers is to ensure that the firm makes a profit so that money can be channelled into research and development of new products.

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A business firm's main responsibility to its customers is to provide products or services that meet their needs and expectations, while also maintaining ethical and responsible business practices. Making a profit is important, but it should not be the sole focus at the expense of customer satisfaction and trust. Research and development may contribute to improving products and services, but it is not the main responsibility towards customers.

A Business Firm's Main Responsibility to Its Customers Is to Ensure