Service processes are classified according to the extent of the customer contact.

Name: Service processes are classified according to the extent of the customer contact.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Service processes can be classified based on the extent of customer contact, such as high contact processes (where customers are directly involved in the service delivery process) and low contact processes (where customers are not directly involved in the service delivery process).

Service Processes Are Classified According to the Extent of the Customer