Manufacturing operations emphasize outcomes in terms of physical goods (for example,a new jacket),but service operations are really combinations of goods and services (for example,making a pizza and delivering it).

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This statement is true. Manufacturing operations focus on producing physical goods, while service operations involve creating combinations of goods and services to provide a complete experience for the customer. For example, a restaurant not only serves food (a good) but also provides a service in the form of the dining experience and customer service.

Manufacturing Operations Emphasize Outcomes in Terms of Physical Goods (For