An automotive shop wants to reward employees for demonstrating creative customer service that leads to repeat business.A particular employee received a 10 percent bonus for suggesting that the company contact customers 24 hours after repairs to ensure customers are satisfied.What type of incentive would be the most appropriate in this scenario?

Question

Quizplus · Accepted Answer

The most appropriate incentive in this scenario would be a special-purpose plan, which rewards employees for specific actions or behaviors that contribute to the success of the company. In this case, the employee received a bonus for coming up with a creative customer service idea. A special-purpose plan could be designed to reward other employees for similar types of ideas that lead to repeat business. Merit-raise plans, goal-sharing plans, and gain-sharing plans are all more broad-based incentives that may not be as targeted to specific behaviors that the company wants to encourage.

An Automotive Shop Wants to Reward Employees for Demonstrating Creative