In resolving conflict:
A) Identify why the message was misinterpreted
B) Look for facts and feelings
C) Remain calm and unemotional
D) All of the above

Question

Quizplus · Accepted Answer

All of the above choices are important in resolving conflict. Identifying why the message was misinterpreted helps to clarify the situation and prevent misunderstandings. Looking for facts and feelings helps to understand both sides of the conflict and find a solution that is mutually beneficial. Remaining calm and unemotional helps to keep the situation from escalating and allows for a more rational and effective discussion.

In Resolving Conflict