Customer loyalty:
A) Is an employee's obligation to consistently support a company
B) Gauges how happy your customers are with your good or service
C) Is an important element of poor quality and customer service
D) None of the above
Correct Answer:
Verified
Q51: _ is the treatment an employee provides
Q52: _ is money from sales minus expenses.
A)
Q53: A company has:
A) Internal and external customers
B)
Q54: _ customers include purchasers, vendors, and investors.
A)
Q55: Creativity is:
A) The same as innovation
B) The
Q57: The quality equation is:
A) Quality employees +
Q58: A service is:
A) A tangible item
B) An
Q59: When dealing with a difficult customer:
A) Help
Q60: A product is:
A) A service
B) A good
C)
Q61: A company's strategy is its road map
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