Unfortunately,some of the bread used in your sandwich shop turned out to be stale.Many customers complained by posting nasty comments online.Which of the following responses is (are)appropriate?

Question

​Unfortunately,some of the bread used in your sandwich shop turned out to be stale.Many customers complained by posting nasty comments online.Which of the following responses is (are)appropriate?

Quizplus · Accepted Answer

Deleting comments or ignoring them can make the situation worse as customers may feel ignored or unheard. However, deleting comments that are obscene or profane is appropriate as they violate community guidelines. It's essential to respond to comments, be it positive or negative, as it shows that the business is listening to its customers and trying to improve their experience. Responding to comments from loyal customers is good, but it's equally important to address the concerns of dissatisfied customers to prevent them from leaving negative feedback or switching to a competitor.

​Unfortunately,some of the Bread Used in Your Sandwich Shop Turned

Unfortunately,some of the Bread Used in Your Sandwich Shop Turned