Which of the following statements is true about CRM systems?
A)They do not allow for centralized data.
B)They create partnerships with customers.
C)Customers are not empowered.
D)Customer retention and loyalty is diminished.
E)They are usually successful even without sales and service employees input.

Question

Which of the following statements is true about CRM systems?​
A)​They do not allow for centralized data.
B)​They create partnerships with customers.
C)​Customers are not empowered.
D)​Customer retention and loyalty is diminished.
E)​They are usually successful even without sales and service employees input.

Quizplus · Accepted Answer

CRM systems create partnerships with customers, allowing for personalized and efficient communication, leading to better retention and loyalty. They also centralize customer data, empower customers, and rely heavily on input from sales and service employees.

Which of the Following Statements Is True About CRM Systems?​

Which of the Following Statements Is True About CRM Systems?