Chelsey is an account executive with Enterprise Rent-A-Car and works with body shop and automotive service providers as well as insurance agents.Chelsey knows that many automobile owners have car rental riders as part of their automobile insurance and when their car is damaged from a storm or accident,they could receive a rental car while their vehicle is being repaired.When Chelsey meets with her customers,she typically promotes the features and benefits of Enterprise such as how Enterprise provides exceptional service and goes above and beyond to pick-up customers at their preferred location and give them their rental vehicle.In addition,most of Enterprise's fleet of vehicles are less than 2 years old and are well maintained to provide a comfortable driving experience.Chelsey tells her agent and body shop owner clients that by using Enterprise's services,their customers will have higher levels of customer satisfaction with their repair experience and that translates into loyalty for the insurance agent.During which step in the personal selling process will Chelsey share this information?

Question

Chelsey is an account executive with Enterprise Rent-A-Car and works with body shop and automotive service providers as well as insurance agents.Chelsey knows that many automobile owners have car rental riders as part of their automobile insurance and when their car is damaged from a storm or accident,they could receive a rental car while their vehicle is being repaired.When Chelsey meets with her customers,she typically promotes the features and benefits of Enterprise such as how Enterprise provides exceptional service and goes above and beyond to pick-up customers at their preferred location and give them their rental vehicle.In addition,most of Enterprise's fleet of vehicles are less than 2 years old and are well maintained to provide a comfortable driving experience.Chelsey tells her agent and body shop owner clients that by using Enterprise's services,their customers will have higher levels of customer satisfaction with their repair experience and that translates into loyalty for the insurance agent.During which step in the personal selling process will Chelsey share this information?​

Quizplus · Accepted Answer

Chelsey will share this information during the presentation step in the personal selling process, where she is providing information about the features and benefits of Enterprise's services to her clients.

Chelsey Is an Account Executive with Enterprise Rent-A-Car and Works