A useful tool for translating customers' everyday language into specific technical requirements is
A) Quality Function Deployment
B) Quality circles
C) Quality of design
D) Scatter diagrams
E) Cause-and-effect diagrams

Question

Quizplus · Accepted Answer

Quality Function Deployment (QFD) is a planning tool that helps translate customer needs and requirements into technical specifications for the design and production process. QFD includes a matrix that maps customer requirements against technical specifications, helping to ensure that the design process meets customer needs.

A Useful Tool for Translating Customers' Everyday Language into Specific