Which of the following is not attributed to Philip Crosby?
A) The concept of the quality trilogy
B) The phrase "Do it right the first time."
C) Stressed the idea of prevention of defects
D) The notion of zero defects
E) The phrase "Quality is free."

Question

Quizplus · Accepted Answer

The concept of the quality trilogy is attributed to Juran, not Crosby. Crosby's philosophy focused on "doing it right the first time," prevention of defects, achieving zero defects, and the idea that "quality is free."

Which of the Following Is Not Attributed to Philip Crosby