The most important factor in the success or failure of TQM efforts is
A) Getting started quickly
B) The use of statistical process control
C) The genuineness of the organization's commitment
D) The use of cause-and-effect diagrams
E) Employee training

Question

Quizplus · Accepted Answer

The genuineness of the organization's commitment is crucial to the success of TQM efforts. TQM is not just a set of tools or techniques, but a change in the organization's culture and mindset towards continuous improvement. Without true commitment from top management and throughout the organization, TQM efforts are unlikely to be effective. The other choices may also contribute to TQM success, but they are not as crucial as a genuine organizational commitment.

The Most Important Factor in the Success or Failure of TQM