To minimise the potentially negative effects of bad service encounters and to save on labour costs,some service businesses are using ________ that eliminate the need for customers to interact with people.
A) transactional marketing
B) capacity management
C) supply management
D) service facilitation
E) self-service options
Correct Answer:
Verified
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Q12: _ are acts,efforts,or performances exchanged from producer
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Q16: Capacity management is one of the ways
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