An inconsistency between the emotions we actually feel and the emotions we try to project is knows as __________.

Question

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Emotional dissonance is the term used to describe the discrepancy between the emotions that we feel and the emotions that we express to others. This occurs frequently in the workplace, where individuals may be expected to exhibit positive emotions even when they do not feel them, leading to emotional exhaustion, burnout, and reduced job satisfaction. Surface acting and deep acting are two strategies for managing emotions that can be used to reduce emotional dissonance. Cognitive dissonance is a term used in social psychology to describe the mental discomfort that arises when we hold two conflicting beliefs, values, or attitudes. Emotional intelligence refers to the ability to recognize, manage, and express our emotions, and to understand and respond appropriately to the emotions of others.

An Inconsistency Between the Emotions We Actually Feel and the Emotions