Process controls include all of the following EXCEPT:
A) policies and procedures.
B) formalization and standardization.
C) total quality management controls.
D) rules.
E) behaviors.

Question

Quizplus · Accepted Answer

Process controls are mechanisms put in place to direct the activities and tasks within an organization. They typically include formalized and standardized procedures, policies, rules, and methods like total quality management controls to ensure consistency and efficiency. Behaviors, however, are outcomes of these controls and the organizational culture, rather than controls themselves.

Process Controls Include All of the Following EXCEPT