Question 1

Controls that focus on desired targets and allow managers to use their own methods for reaching defined targets are called __________ controls.
A) process
B) output
C) turnout
D) production
E) methods

Accepted Answer

Output controls focus on the desired targets and allow managers to use their own methods for reaching defined targets.

Question 2

__________ is the set of mechanisms used to keep actions or outputs within predetermined limits.
A) Organization
B) Leading
C) Control
D) Supervision
E) Planning

Accepted Answer

Control is the set of mechanisms used to keep actions or outputs within predetermined limits. Organization refers to the arrangement of resources to achieve goals, leading is the process of influencing and motivating others towards achieving a common goal, supervision involves overseeing the work of others, and planning is the process of setting goals and determining the means to achieve them.

Question 3

Unity of command refers to the belief that each individual should __________.
A) be assigned to a work team
B) participate in the overall management of the firm
C) have multiple bosses and peers
D) contribute to the system of command and control adopted by the firm
E) have one boss and each unit one leader

Accepted Answer

Unity of command means that each individual should have one boss and each unit one leader to avoid confusion and conflicts. This helps in maintaining clear communication, accountability, and coordination throughout the organization.

Question 4

At ABC Manufacturing, the production and marketing functions would be examples of __________ units.
A) facilitator
B) staff
C) specialty
D) boundary-spanning
E) line

Accepted Answer

The line units are directly involved in the production and marketing of the organization's products or services, while staff units provide support or specialized expertise to the line units. Facilitator units coordinate activities between different units, specialty units provide expertise in a specific area, and boundary-spanning units interact with stakeholders external to the organization. Therefore, the production and marketing functions at ABC Manufacturing would be considered line units as they are directly involved in the organization's primary activities.

Question 5

__________ creates a hierarchy of authority-an arrangement of work positions in order of increasing authority.
A) Organizational dispersion
B) Hierarchical differentiation
C) Vertical specialization
D) Perpendicular regimentation
E) Functional regimentation

Accepted Answer

The answer of __________ creates a hierarchy of authority-an arrangement...

Question 6

Process controls include all of the following EXCEPT:
A) policies and procedures.
B) formalization and standardization.
C) total quality management controls.
D) rules.
E) behaviors.

Accepted Answer

Process controls are mechanisms put in place to direct the activities and tasks within an organization. They typically include formalized and standardized procedures, policies, rules, and methods like total quality management controls to ensure consistency and efficiency. Behaviors, however, are outcomes of these controls and the organizational culture, rather than controls themselves.

Question 7

Most state and federal entities are also, by necessity, conglomerates.

Accepted Answer

State and federal entities are responsible for a wide range of functions and services, such as law enforcement, education, healthcare, transportation, and more. As a result, they often consist of numerous departments or agencies, making them conglomerates.

Question 8

While __________ may clearly indicate who reports to whom, it is also important to recognize that they do not show how work is done, who exercises the most power over specific issues, or how the firm will respond to its environment.
A) institutional pictures
B) organizational rosters
C) institutional trees
D) organization charts
E) functional regimentation

Accepted Answer

Organization charts may clearly indicate the hierarchical structure of an organization, but they do not provide information on how work is done, who holds the most influence over certain issues, or how the company responds to its external environment. Institutional pictures, institutional trees, and organizational rosters may be similar to organization charts, but they do not necessarily provide additional insight into the organization's internal dynamics. Functional regimentation refers to a strict division of labor, which is unrelated to the issue at hand.

Question 9

Most modern organizations use which types of controls as part of an overall method of managing by exception?
A) Methods
B) Turnout
C) Process
D) Output
E) Production

Accepted Answer

Output controls are used to manage by exception. These controls measure actual results against expected results and provide alerts or exceptions when there is a deviation from the expected outcome. This helps managers to quickly identify and address any issues or problems that may arise in the organization. Methods, turnout, process, and production controls are not typically used for managing by exception.

Question 10

At ABC Manufacturing, the accounting and public relations functions would be examples of __________ units.
A) facilitator
B) staff
C) specialty
D) boundary-spanning
E) line

Accepted Answer

Accounting and public relations are examples of staff units, which provide support and expertise to the line units responsible for the company's primary operations.

Question 11

Compared to the machine bureaucracy, the professional bureaucracy is better for problem solving and for serving individual customer needs.

Accepted Answer

Professional bureaucracy relies on highly skilled and knowledgeable professionals who have the ability to identify and solve problems on their own, as well as to tailor their services to meet individual customer needs. This is in contrast to machine bureaucracy, which relies on standardized procedures and rules that may not be flexible or adaptable enough to address unique problems or customer needs.

Question 12

Beyond substituting for direct management supervision, __________ is often used to simplify jobs.
A) decentralization
B) span of control
C) adhocracy
D) coordination
E) formalization

Accepted Answer

Formalization involves the use of standard operating procedures, rules, and regulations to simplify job tasks, reduce ambiguity, and provide clear guidelines for employees to follow. This can help reduce the need for direct management supervision by creating a more structured work environment.

Question 13

Narrower spans of control are expected under which of these?
A) When tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call for team effort.
B) When tasks are straightforward, when subordinates are experienced, or when tasks call primarily for individual effort.
C) When tasks are straightforward, when subordinates are inexperienced or poorly trained, or when tasks call for team effort.
D) When tasks are complex, when subordinates are experienced, and when tasks call for team effort.
E) When tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call primarily for individual effort.

Accepted Answer

Narrower spans of control are necessary when tasks are complex, as more supervision is required to ensure that the job is done correctly. When subordinates are inexperienced or poorly trained, it is also necessary to have a narrower span of control to ensure that they receive adequate guidance and training. Additionally, when tasks call for team effort, it can be difficult to manage a large group of people, so a narrower span of control may be more effective in ensuring that everyone is working together towards a common goal.

Question 14

Julie is working on creating the guidelines so that similar work activities are repeatedly performed in a similar fashion. Julie is creating which of these?
A) Adhocracy
B) Span of control
C) Standardization
D) Coordination
E) Formalization

Accepted Answer

Standardization involves creating guidelines or procedures to ensure that similar work activities are repeatedly performed in a similar fashion. This increases efficiency and can help maintain quality standards.

Question 15

Executives, managers, and supervisors are hierarchically connected through the __________, which is a listing of who reports to whom up and down the firm.
A) human resources plan
B) span of control
C) functional specialization
D) chain of command
E) adhocracy

Accepted Answer

The chain of command is a hierarchical listing of who reports to whom within a firm. It establishes how decisions and tasks are delegated and helps maintain order and control within the organization.

Question 16

The organic type of bureaucracy emphasizes vertical specialization and control.

Accepted Answer

The organic type of bureaucracy emphasizes decentralization and horizontal communication, rather than vertical specialization and control.

Question 17

Which type of units provides specialized expertise and services to the organization?
A) Authority
B) Staff
C) Facilitator
D) Accountability
E) Boundary-spanning

Accepted Answer

Staff units provide specialized expertise and services to the organization.

Question 18

__________ controls attempt to specify the manner in which tasks are to be accomplished.
A) Process
B) Output
C) Turnout
D) Production
E) Methods

Accepted Answer

The answer of __________ controls attempt to specify the manner...

Question 19

__________ units are work groups that conduct the major business of the organization.
A) Staff
B) Line
C) Specialty
D) Boundary-spanning
E) Facilitator

Accepted Answer

The line units are responsible for carrying out the major activities of the organization related to its core business. They are typically involved in the production or delivery of goods or services, and they have the authority to make decisions and take actions that directly affect the organization's bottom line. Staff units, on the other hand, provide support and expertise to the line units, while specialty units focus on a particular area of expertise such as marketing or finance. Boundary-spanning units work with external stakeholders, while facilitator units support and coordinate the work of other units.

Question 20

Traditionally, the formal structure of the firm has also been called the __________.
A) matrix department
B) horizontal groups
C) vertical groups
D) division of labor
E) line unit

Accepted Answer

The formal structure of the firm is often referred to as the "division of labor," which describes how work is divided, organized, and coordinated within the organization.

Quiz 16: Organizational Structures

Controls that focus on desired targets and allow managers to use their own methods for reaching defined targets are called __________ controls.

__________ is the set of mechanisms used to keep actions or outputs within predetermined limits.

Unity of command refers to the belief that each individual should __________.

At ABC Manufacturing, the production and marketing functions would be examples of __________ units.

__________ creates a hierarchy of authority-an arrangement of work positions in order of increasing authority.

Process controls include all of the following EXCEPT:

Most state and federal entities are also, by necessity, conglomerates.

While __________ may clearly indicate who reports to whom, it is also important to recognize that they do not show how work is done, who exercises the most power over specific issues, or how the firm will respond to its environment.

Most modern organizations use which types of controls as part of an overall method of managing by exception?

At ABC Manufacturing, the accounting and public relations functions would be examples of __________ units.

Compared to the machine bureaucracy, the professional bureaucracy is better for problem solving and for serving individual customer needs.

Beyond substituting for direct management supervision, __________ is often used to simplify jobs.

Narrower spans of control are expected under which of these?

Julie is working on creating the guidelines so that similar work activities are repeatedly performed in a similar fashion. Julie is creating which of these?

Executives, managers, and supervisors are hierarchically connected through the __________, which is a listing of who reports to whom up and down the firm.

The organic type of bureaucracy emphasizes vertical specialization and control.

Which type of units provides specialized expertise and services to the organization?

__________ controls attempt to specify the manner in which tasks are to be accomplished.

__________ units are work groups that conduct the major business of the organization.

Traditionally, the formal structure of the firm has also been called the __________.