Question 1

The process of translating an idea or thought into a message consisting of verbal, written, or nonverbal symbols, or some combination of them, is called decoding.

Accepted Answer

Decoding refers to the process of interpreting or understanding the message, not creating it. Encoding is the process of creating a message using verbal, written, or nonverbal symbols.

Question 2

Communicating with someone through facial expressions, body posture, eye contact, and other physical gestures is referred to as non-audible communication.

Accepted Answer

The correct term for communicating through facial expressions, body posture, eye contact, and other physical gestures is "non-verbal communication," not "non-audible communication."

Question 3

Good organizational behavior stems from communication, whereas bad organizational behavior stems from competition.

Accepted Answer

Good organizational behavior can stem from both effective communication and healthy competition, as both elements can contribute positively to an organization's culture and performance. Bad organizational behavior is more often a result of poor communication, unhealthy competition, or other negative factors.

Question 4

Encoding-decoding conduits are the pathways through which messages are transmitted.

Accepted Answer

Encoding-decoding refers to the process of converting information into a form that can be communicated and then interpreting it back into its original form, not the physical pathways themselves.

Question 5

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

Accepted Answer

Static refers specifically to random noise that interferes with the clarity of electronic signals, rather than any disturbance in the communication process.

Question 6

Encoding communicates how one feels about something another person has done or said.

Accepted Answer

Encoding refers to the process of converting information into a different form, often for communication or storage, not specifically about expressing feelings.

Question 7

Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he/she really means.

Accepted Answer

Nonverbal communication includes things like facial expressions, body language, and tone of voice, which can often convey messages or emotions that are not explicitly stated in verbal communication. Therefore, it can greatly impact how someone is perceived by others and what they are truly trying to communicate.

Question 8

In order for meaning to be assigned to any received message, its contents must be interpreted through encoding.

Accepted Answer

Meaning is assigned to a received message through decoding, not encoding. Encoding is the process of converting a message into symbols, while decoding is the interpretation of those symbols to understand the message.

Question 9

Fortunately, the choice of communication channel does not have an impact on the communication process.

Accepted Answer

The choice of communication channel can have a significant impact on the communication process, including factors such as the clarity of the message, the speed of delivery, and the level of engagement or feedback between parties. Different communication channels, such as face-to-face meetings, phone calls, or written messages, may be better suited to different types of communication or situations.

Question 10

The process of decoding is complicated by many factors, including the knowledge and experience of the receiver and his or her relationship with the sender.

Accepted Answer

Decoding is dependent on the receiver's knowledge and experience and the relationship they have with the sender, which can impact how they interpret the message. Therefore, the process of decoding is indeed complicated by these factors.

Question 11

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Accepted Answer

The receiver's role is to decode the message and interpret its perceived meaning.

Question 12

For all practical purposes, the communication process is completed when a message is sent.

Accepted Answer

The communication process is not completed when a message is sent. It is completed only when the message is received, understood, and a response is received, if necessary.

Question 13

The role of the "receiver" in the communication process is to encode an intended meaning into a message.

Accepted Answer

The receiver's role in the communication process is to decode or interpret the message received from the sender. It is the sender's responsibility to encode the message with an intended meaning.

Question 14

Feedback is the process through which the receiver communicates with the sender by returning another message.

Accepted Answer

Feedback is the process of giving response or reaction to the message received from the sender. It helps in determining whether the message has been understood correctly or not. It is a two-way communication process.

Question 15

Unfortunately, in most workplaces, there is too much feedback rather than too little.

Accepted Answer

Most workplaces actually suffer from a lack of feedback, where employees often feel they do not receive enough constructive feedback to understand their performance and areas for improvement.

Question 16

Communication is the process of sending and receiving symbols with attached meanings.

Accepted Answer

This statement is true. Communication involves the exchange of symbols, whether they are verbal or nonverbal, that carry meaning and are interpreted by the sender and receiver.

Question 17

The key elements in the communication process include a source, who encodes an intended meaning into a message; a receiver, who decodes the message into a perceived meaning; and noise, which is any disruption in the transference of the message.

Accepted Answer

This is a correct statement about the key elements in the communication process.

Question 18

Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.

Accepted Answer

The answer of Active communication occurs by facial expressions, body...

Question 19

Interestingly, nonverbal communication can take place through the physical arrangement of space.

Accepted Answer

Nonverbal communication can indeed occur through the physical arrangement of space, such as the distance between individuals, the direction they face, and the objects or furniture between them. This is known as proxemics, a type of nonverbal communication.

Question 20

Communication channels are the pathways through which messages are communicated.

Accepted Answer

Communication channels refer to the means or pathways through which messages are conveyed or transmitted between individuals or groups. These channels can be verbal or nonverbal, formal or informal, and can include face-to-face conversations, phone calls, emails, memos, social media, and more.

Quiz 11: Communication