Steve Kerr's phenomenon,"the folly of rewarding A while hoping for B" is demonstrated by
A)a manager failing to acknowledge an employee who stayed after hours for one week to complete a report for an ill coworker.
B)a manager who fears his top sales person will leave if he criticizes him for being 15 minutes late every day.
C)a manager who promotes a subordinate known for his propensity to argue with his coworkers so that subordinate can be transferred to another department where an individual just retired.
D)rewarding a manager who orders the release of a shipment of manufactured parts full of defects to meet a deadline in spite of the company's highly advertised quality commitment.

Question

Quizplus · Accepted Answer

Steve Kerr's phenomenon of "the folly of rewarding A while hoping for B" refers to the concept of rewarding behavior that is not aligned with the desired outcome. In this case, the manager is rewarding the release of defective parts in order to meet a deadline, which goes against the company's commitment to quality. The manager may hope to meet the deadline, but in the long run, this behavior will result in negative consequences for the company.

Steve Kerr's Phenomenon,"the Folly of Rewarding a While Hoping for B