Which is the best stage in the Value Chain to deal with unhappy customers?

Question

Quizplus · Accepted Answer

Unhappy customers need immediate attention and resolution to their problems, and the customer service stage is where this can be best addressed. Customer service representatives can handle complaints, offer solutions, and provide assistance to ensure the customer is satisfied with the product or service. This can help minimize negative word-of-mouth and retain customer loyalty.

Which Is the Best Stage in the Value Chain to Deal