Emotional labor not only has dysfunctional consequences for the employees doing it,but also detracts from effective customer service.

Question

Quizplus · Accepted Answer

Emotional labor puts a strain on employees, leading to burnout, decreased job satisfaction, and other negative outcomes. Additionally, when employees are focused on managing their emotions and putting on a front for customers, they may not be as effective in providing genuine, empathetic customer service.

Emotional Labor Not Only Has Dysfunctional Consequences for the Employees