If a Patient Calls to Request Authorization for a Laboratory

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

A) Give the patient directions to the hospital or laboratory usually used by the patients of the office.
B) Obtain authorization for the test from the physician and complete any necessary paperwork.
C) Tell the patient that he or she must make an appointment to discuss the request with the physician.
D) Complete a referral form if the patient has managed care insurance coverage.