Full and clear communication regarding Kelsey's effectiveness as a customer service manager is enhanced by the performance appraisals she periodically receives from fellow managers,subordinates,customers,and her supervisor.This best illustrates the value of
A) experiencing flow.
B) structured interviews.
C) 360-degree feedback.
D) task leadership.

Question

Quizplus · Accepted Answer

360-degree feedback involves obtaining feedback from multiple sources, including supervisors, peers, subordinates, and customers, which enhances the accuracy and validity of performance appraisals. Therefore, the use of performance appraisals from various sources to assess Kelsey's effectiveness as a customer service manager best illustrates the value of 360-degree feedback.

Full and Clear Communication Regarding Kelsey's Effectiveness as a Customer