Quality system essentials (QSEs) form the basis of a laboratory's quality management system (QMS) and contain the management information needed for a laboratory to perform quality work. Which of the following items might be studied as part of an examination of a laboratory's customer service?

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Feedback from customers including patients, patients' families, and health-care providers would be studied as part of an examination of a laboratory's customer service. This feedback can provide valuable information on areas for improvement and help the laboratory better meet the needs and expectations of its customers. Examination of other items, such as specimen recollects or quality control records, would not necessarily provide insight specifically into customer service. Feedback from instrument supply companies may be useful in terms of equipment performance, but would not necessarily provide information on customer service.

Quality System Essentials (QSEs) Form the Basis of a Laboratory's