A nursing supervisor is scheduling holiday hours. When the supervisor tells the staff nurse that she needs to work Christmas day, the staff nurse calmly repeats, "I worked last Christmas and will not work this Christmas." This is an example of which assertive behavior technique?

Question

Quizplus · Accepted Answer

The staff nurse is using the "broken record" technique by calmly and repeatedly stating her position without getting sidetracked or emotional.

A Nursing Supervisor Is Scheduling Holiday Hours