Complete the Following Using the Terms Listed

Complete the following using the terms listed.
-_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

A) low-context culture
B) Affective conflict
C) performing stage
D) cross-functional team
E) Noise
F) team norms
G) Encoding
H) self-managed team
I) grapevine
J) norming stage
K) Team diversity
L) Virtual teams
M) Cognitive conflict
N) External communication
O) listening
P) communication
Q) Team cohesiveness