Question 1

Jana's firm allows her to work four 10-hour days each week. This type of flexible work arrangement is known as (a)
A) job sharing program.
B) compressed workweek.
C) telecommuter.
D) flextime.

Accepted Answer

The arrangement of working four 10-hour days each week is known as a compressed workweek. Option A, job-sharing program, involves two friends or colleagues sharing the same job, while Option C, a telecommuter, is an employee who works from home or another remote location. Option D, flextime, provides flexibility in setting an employee's working hours as long as they complete their required hours.

Question 2

Once employees have been recruited and selected, the next step would be
A) orientation, training and evaluation.
B) discipline and counselling.
C) interviews by coworkers.
D) rules and procedures.

Accepted Answer

After the recruitment and selection process, the new employees need to be introduced to the organization, its culture, rules and regulations, expectations, and work processes. This is accomplished through orientation and training sessions. Evaluation of the employees' performance is also necessary to assess their training needs and provide feedback for improvement. Onboarding and evaluation are critical to ensuring that the new employees become productive and successful members of the organization. Discipline and counselling (B) come into play only when the employee violates any rules and procedures (D) or displays unsatisfactory job performance during the evaluation process. Interviews by coworkers (C) may be part of the selection process but not the next step once employees have been recruited and selected.

Question 3

Omar, an electrician for Quality Builders, is paid $35 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. Omar is paid a ______.
A) wage
B) bonus
C) commission
D) salary

Accepted Answer

Omar is paid a wage, which is a fixed hourly rate for the work he performs. A bonus is an additional payment given as a reward for good performance or meeting certain criteria. A commission is a percentage of sales or revenue earned, typically in sales jobs. A salary is a fixed annual or monthly payment, typically for salaried positions.

Question 4

Most companies base their compensation policies on all of the following factors EXCEPT ______.
A) government legislation
B) cost of living
C) worker's previous salary
D) worker productivity

Accepted Answer

The other options, government legislation, cost of living, and worker productivity are commonly used factors in determining compensation policies.

Question 5

All of the following are examples of flexible working arrangements EXCEPT ______.
A) paid time off
B) compressed workweeks
C) R.R.S.P. plans
D) job sharing plans

Accepted Answer

R.R.S.P. plans (Registered Retirement Savings Plans) are not a type of flexible working arrangement, but rather a type of retirement savings plan in Canada. The other choices (paid time off, compressed workweeks, job sharing plans) are all flexible working arrangements that allow employees to adjust their schedules or workload to fit their own needs.

Question 6

Kate is a full-time nurse and would like to vary her starting and ending time to better accommodate her children's school hours. Which flexible work plan would be ideal for her situation?
A) job sharing program
B) compressed workweek
C) telecommuter
D) flextime

Accepted Answer

Flextime allows employees to vary their starting and ending times as long as they work a set number of hours per day/week. This would give Kate the flexibility she needs to accommodate her children's school hours while still fulfilling her job requirements as a full-time nurse. Job sharing and telecommuting may not be feasible for a nurse's job duties, and a compressed workweek may not provide the level of flexibility needed for Kate's situation.

Question 7

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT ______.
A) reduced travel costs
B) online training programs are less difficult
C) online training offers consistent presentations
D) employees can learn at their own pace

Accepted Answer

The statement "online training programs are less difficult" is not necessarily true. The difficulty level of online training programs can vary depending on the content and format of the program. The other options (A, C, and D) are all advantages of computer-based and online training programs.

Question 8

A training method that prepares employees for job duties under the guidance of experienced employees is called
A) classroom training.
B) computer-based training.
C) simulation training.
D) on-the-job training.

Accepted Answer

On-the-job training is the best choice as it involves the trainee learning job duties while performing them under the guidance of an experienced employee. Classroom training involves learning in a classroom setting, computer-based training involves learning through interactive software, and simulation training involves creating a realistic scenario to simulate job duties. However, none of these methods provide the same level of hands-on experience as on-the-job training.

Question 9

Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) ______.
A) employee benefit
B) time wage
C) wage
D) salary

Accepted Answer

Antonio's compensation is referred to as a salary, which is a fixed amount of money paid to an employee on a periodic basis, typically annual or monthly, regardless of the hours worked.

Question 10

Which of the following is NOT a trend in employee benefits?
A) Employers are paying a greater percentage of health care costs.
B) Employers are offering incentives for employees to live better lives.
C) Employee benefits amount to approximately 30 percent of total compensation.
D) Companies are shrinking the matching contributions made to workers' retirement programs.

Accepted Answer

The trend of companies shrinking the matching contributions made to workers' retirement programs is not true. In fact, many companies are increasing their contributions to help employees save for retirement. The other options are all trends in employee benefits.

Question 11

Demitrius is scheduled for a 360-degree performance review at UPS. What advantage can he and the company gain from this review?
A) less work for employees and managers
B) less paperwork than a traditional review
C) personal disputes cannot taint the outcome
D) feedback from multiple perspectives

Accepted Answer

A 360-degree performance review provides feedback from multiple perspectives including colleagues, subordinates, supervisors, and even customers. This can give an individual a more comprehensive understanding of their strengths and weaknesses, which can aid in personal development and improvement. It also allows the company to have a more accurate and fair view of an employee's performance, as it takes into account multiple viewpoints rather than just one manager's opinion.

Question 12

Joanne performed substantially better than her supervisor had expected on predetermined department goals. Because of her surpassed productivity, she received an extra $1,500 at the end of the year. Joanne was ______.
A) paid an additional salary
B) awarded a gain-sharing bonus
C) given overtime pay
D) granted incentive compensation based on her knowledge

Accepted Answer

Joanne received a gain-sharing bonus because she exceeded the predetermined department goals, resulting in increased productivity and performance. Gain-sharing bonuses are awarded for achieving specific goals or milestones and typically are a percentage of the savings achieved.

Question 13

Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry. Amy is taking part in a(n) ______.
A) on-the-job training program
B) management development program
C) 360-degree review
D) apprenticeship program

Accepted Answer

The scenario describes Amy taking part in a training program specifically designed to improve her skills and broaden her knowledge, which is most likely a management development program. The other options do not accurately describe the scenario - on-the-job training and apprenticeships typically involve learning on the job through hands-on experience, while a 360-degree review is a type of performance evaluation, not a training program.

Question 14

Which of the following is an example of on-the-job training?
A) online training programs
B) conferences
C) apprenticeship programs
D) classroom lectures

Accepted Answer

Apprenticeship programs involve hands-on training and learning while working on the job under the guidance of a supervisor or mentor.

Question 15

All of the following employee benefits are required by law with the exception of ______.
A) workers' compensation
B) unemployment insurance
C) Canada Pension Plan
D) health insurance

Accepted Answer

While some laws may require employers to offer health insurance (such as the Affordable Care Act in the United States), there is no federal law that mandates employers to provide health insurance. However, there are laws that require employers to offer workers' compensation, unemployment insurance, and contributions to government-funded retirement plans such as the Canada Pension Plan.

Question 16

Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of "cafeteria" plan is called a ______ benefits plan.
A) flexible
B) supplemental
C) volunteer
D) legally mandated

Accepted Answer

A cafeteria plan allows employees to choose from a menu of benefits, selecting only the ones that they feel are most relevant to them. This makes it a flexible benefits plan. Supplemental plans are optional benefits that can be chosen in addition to the standard benefits offered by an employer. Volunteer benefits are benefits that are offered by an employer to employees who participate in volunteer work, and legally mandated benefits are benefits that must by law be offered to employees, such as Social Security and workers' compensation.

Question 17

Which of the following is a concern about performance appraisals?
A) They are held too frequently.
B) They may be skewed in favour of a single manager's subjective opinion.
C) They are based on objective criteria.
D) They take place in the form of two-way communication.

Accepted Answer

Performance appraisals may be subject to bias if they rely too heavily on a single manager's subjective opinion. This can lead to unfair evaluations and potentially negative consequences for the employee being evaluated.

Question 18

Gain sharing is an employee benefit that provides ______.
A) increased stock options if the company is doing well
B) bonuses for recruiting new employees for needed positions
C) bonuses based on surpassing performance goals
D) salary increases based on learning new job skills

Accepted Answer

Gain sharing is a program in which employees receive bonuses based on surpassing certain performance goals or achieving cost savings within the company. This can incentivize employees to work more efficiently and effectively in order to earn the bonus. Option A is stock options, which are a separate benefit altogether. Option B is specifically focused on recruiting, rather than performance or cost savings. Option D is based on learning new skills rather than achieving goals, and may not be directly tied to company performance or savings.

Question 19

Robert is a middle manager for All Dogs Food Co. He has requested an evaluation by a panel to include coworkers, superiors, subordinates, and several of the company's clients. This type of evaluation is called a ______.
A) management development program
B) Professional Analysis, Inc. (PAI) review
C) status performance appraisal
D) 360-degree performance review

Accepted Answer

A 360-degree performance review involves feedback from multiple sources, including coworkers, superiors, subordinates, and clients, which matches Robert's request. Option A is incorrect because a management development program is a training program to develop management skills. Option B is incorrect because Professional Analysis, Inc. (PAI) is not related to this question. Option C is incorrect because a status performance appraisal only evaluates an employee's current status, rather than soliciting feedback from multiple sources.

Question 20

Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT ______.
A) compensation
B) additional training needs
C) promotion
D) corporate outsourcing

Accepted Answer

Employee performance appraisals are not typically used for making decisions about corporate outsourcing. The other options, compensation, additional training needs, and promotion, are commonly influenced by the results of employee performance appraisals.

Quiz 8: Human Resource Management: From Recruitment to Labour Relations

Jana's firm allows her to work four 10-hour days each week. This type of flexible work arrangement is known as (a)

Once employees have been recruited and selected, the next step would be

Omar, an electrician for Quality Builders, is paid $35 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. Omar is paid a ______.

Most companies base their compensation policies on all of the following factors EXCEPT ______.

All of the following are examples of flexible working arrangements EXCEPT ______.

Kate is a full-time nurse and would like to vary her starting and ending time to better accommodate her children's school hours. Which flexible work plan would be ideal for her situation?

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT ______.

A training method that prepares employees for job duties under the guidance of experienced employees is called

Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) ______.

Which of the following is NOT a trend in employee benefits?

Demitrius is scheduled for a 360-degree performance review at UPS. What advantage can he and the company gain from this review?

Joanne performed substantially better than her supervisor had expected on predetermined department goals. Because of her surpassed productivity, she received an extra $1,500 at the end of the year. Joanne was ______.

Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry. Amy is taking part in a(n) ______.

Which of the following is an example of on-the-job training?

All of the following employee benefits are required by law with the exception of ______.

Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of "cafeteria" plan is called a ______ benefits plan.

Which of the following is a concern about performance appraisals?

Gain sharing is an employee benefit that provides ______.

Robert is a middle manager for All Dogs Food Co. He has requested an evaluation by a panel to include coworkers, superiors, subordinates, and several of the company's clients. This type of evaluation is called a ______.

Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT ______.