Randall Stephenson used ____ to reduce resistance to change when he took over as the CEO of AT&T.

Question

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Randall Stephenson used engagement to reduce resistance to change when he took over as the CEO of AT&T. He actively engaged with employees, customers, and stakeholders to communicate the need for change and the benefits it would bring. This helped to create buy-in and support for the changes he proposed. While positional power or monetary rewards can be used to influence behavior, engagement is a more effective approach to reducing resistance to change as it involves communication, collaboration, and active involvement. Political competencies may also play a role in implementing change, but engagement is the most relevant factor in this case.

Randall Stephenson Used ____ to Reduce Resistance to Change When