According to the Change Competency,"Harley-Davidson," company president Richard Teerlink was able to change quality by changing Harley-Davidson's:

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According to the Change Competency, Harley-Davidson's quality was changed by changing the company's culture under the leadership of Richard Teerlink. Teerlink implemented a total quality management (TQM) program to change the company culture to focus on quality and customer satisfaction, which ultimately led to the company's success.

According to the Change Competency,"Harley-Davidson," Company President Richard Teerlink Was