The valet manager at a large casino has implemented a procedure,which she hopes will increase customer satisfaction with the services delivered by her staff.She began by issuing a memo to each member of her staff emphasizing the importance of increasing customer satisfaction with their services.She has followed that up by providing a written warning to any staff member who is observed behaving antagonistically toward customers.Which of the following sources of a leader's power has the valet manager apparently used in this example?

Question

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The valet manager has used legitimate power, which is power based on one's position or role in an organization. She issued a memo and provided warnings to her staff as part of her role as the manager. Neither expert power nor referent power are evident in this example.

The Valet Manager at a Large Casino Has Implemented a Procedure,which