The ________ perspective reflects strategic priorities among processes according to their contributions to customer and shareholder satisfaction.
A) financial
B) internal-business-process
C) learning-and-growth
D) external-relations

Question

Quizplus · Accepted Answer

The internal-business-process perspective in a balanced scorecard framework reflects the organization's strategic priorities in terms of its internal processes and how they contribute to customer and shareholder satisfaction. The financial perspective focuses on financial outcomes, the learning-and-growth perspective on employee development and training, and the external-relations perspective on the organization's relationship with outside stakeholders.

The ________ Perspective Reflects Strategic Priorities Among Processes According to Their