Question 1

The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.

Accepted Answer

The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make unintentionally.

Question 2

A pilot test should be conducted after all potential problems have been fixed and the performance management system is fully operational throughout the organization.

Accepted Answer

A pilot test should be conducted before the system is instituted fully in order to identify and fix potential problems.

Question 3

_______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.
A)Provide facts and conclusions
B)Put it in writing
C)Strike first
D)Say it and then say it again

Accepted Answer

"Strike first" is the strategy used in this scenario where the aim is to create a positive attitude towards the new performance management system before any negative attitudes and rumors are created. By striking first, an organization can proactively communicate the benefits of the new system and address any employee concerns before they have a chance to spread.

Question 4

Selective _________________ is a tendency to expose our minds only to ideas with which we already agree.
A)exposure
B)perception
C)retention
D)none of the above

Accepted Answer

Selective exposure is a tendency to actively seek out information that confirms our pre-existing beliefs and values while avoiding information that challenges them. It refers to the process of choosing certain sources of information over others based on our own preferences or beliefs. Therefore, the correct choice is (A) exposure. Perception (B) refers to how we interpret and make sense of sensory information. Retention (C) refers to the process of storing and remembering information.

Question 5

A Level 1 appeal occurs when a complaint is sent to the HR Department.

Accepted Answer

According to typical HR complaint handling procedures, a Level 1 appeal involves sending the complaint to the HR Department for initial review and investigation.

Question 6

Frame of reference training involves discussing the dimensions for each scale tobe used,including the types of behaviors that illustrate the various performance levels;then,participants are asked to evaluate a sample of employee performance,and they discuss how well they did.

Accepted Answer

Frame of reference training does involve discussing the dimensions and performance levels for each scale, evaluating sample employee performance, and discussing how well participants did.

Question 7

Which of the following questions should a communication plan answer?
A)What is performance management?
B)How does performance management fit in our strategy?
C)What are my responsibilities?
D)All of the above

Accepted Answer

A communication plan should answer all of these questions to ensure that stakeholders have a clear understanding of the objectives, roles, and strategies related to the topic at hand.

Question 8

To control biases and increase acceptance of the performance management system,increase ______________ involvement.
A)human resource
B)employee
C)customer
D)none of the above

Accepted Answer

Employee involvement is crucial to increase acceptance of the performance management system as they are the ones being evaluated and need to understand and feel ownership of the process. Involving human resources or customers may not directly impact biases or acceptance of the system by employees.

Question 9

Selective retention is a tendency to remember only those pieces of information with which we already agree.

Accepted Answer

Selective retention refers to the cognitive bias where individuals tend to recall information that is consistent with their existing beliefs or attitudes, while forgetting information that contradicts them. Therefore, individuals are more likely to retain information that confirms their preconceived notions and dismiss or forget information that challenges them.

Question 10

Performance management PM)systems that are not implemented from best practices will nonetheless be improved with the use of online components.

Accepted Answer

Performance management systems that are not implemented from best practices will not necessarily be improved by the use of online components.

Question 11

The goal of behavioral observation training is to improve a rater's confidence in his/her ability to manage.

Accepted Answer

The goal of self-leadership training is to improve a rater's confidence in his/her ability to manage.

Question 12

________________ is the strategy used to gain support for a performance system that recommends creating documentation and making it available online.
A)Provide facts and conclusions
B)Put it in writing
C)Strike first
D)Say it and then say it again

Accepted Answer

"Put it in writing" is the strategy that involves creating documentation for a performance system and making it available online. This approach helps in gaining support by providing clear, accessible information about the system.

Question 13

Having better knowledge of the performance management system leads to greater acceptance and satisfaction with the system.

Accepted Answer

When employees have a clear understanding of the goals, expectations, and criteria of the performance management system, they are more likely to see it as a fair and effective tool for improving their skills and advancing their careers. This can increase their motivation, engagement, and satisfaction with their job and employer. In contrast, when employees feel confused, uncertain, or unfairly evaluated by the performance management system, they may become demotivated, disengaged, and dissatisfied with their work and organization. Therefore, it is important for managers to communicate and train their employees about the process, purpose, and benefits of performance management.

Question 14

Selective _____________ is a tendency to perceive a piece of information as meaning what we would like it to mean.
A)exposure
B)perception
C)retention
D)none of the above

Accepted Answer

Selective perception refers to the tendency to see information in a way that supports our preconceptions or beliefs, rather than objectively interpreting the information.

Question 15

Unintentional rating errors include leniency,severity,and central tendency errors.

Accepted Answer

Lenience,severity,and central tendency errors are intentional rating errors.

Question 16

The steps that must be taken before the performance management system is launched include implementing a communication plan,establishing an appeals process,running training programs for raters,and pilot testing the system to fix any glitches.

Accepted Answer

These are all necessary steps to ensure the successful implementation and launch of a performance management system.

Question 17

A level ____ appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.
A)1
B)2
C)3
D)None of the above

Accepted Answer

The answer of A level ____ appeal occurs when an...

Question 18

The inclusion of an appeals process increases perceptions of the performance management system's fairness.

Accepted Answer

Including an appeals process allows employees to challenge any decisions or outcomes they feel are unjust, thus increasing their perception of fairness in the performance management system.

Question 19

Judgmental issues involve whether performance management policies were followed.

Accepted Answer

Administrative issues involve whether the policies were followed.

Question 20

To reduce biases in accepting the communication plan,only use one channel of communication when delivering the message.

Accepted Answer

Use multiple channels of communication to deliver the message.

Quiz 7: Implementing a Performance Management System

The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.

A pilot test should be conducted after all potential problems have been fixed and the performance management system is fully operational throughout the organization.

_______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.

Selective _________________ is a tendency to expose our minds only to ideas with which we already agree.

A Level 1 appeal occurs when a complaint is sent to the HR Department.

Frame of reference training involves discussing the dimensions for each scale tobe used,including the types of behaviors that illustrate the various performance levels;then,participants are asked to evaluate a sample of employee performance,and they discuss how well they did.

Which of the following questions should a communication plan answer?

To control biases and increase acceptance of the performance management system,increase ______________ involvement.