A high degree of ________ encourages employees to do their jobs in ________ ways.
A) formalization; flexible
B) centralization; flexible
C) formalization; routine
D) decentralization; routine

Question

Quizplus · Accepted Answer

Formalization refers to the extent to which rules and procedures are established and followed in an organization. When there is a high degree of formalization, employees are expected to follow established routines and procedures, and there is little room for flexibility. Therefore, this choice is most appropriate. Choices A and B are incorrect because flexibility is not promoted under high levels of formalization or centralization. Choice D is incorrect because decentralization typically allows for more flexibility and autonomy for employees, which contradicts the mention of routine in the second part of the statement.

A High Degree of ________ Encourages Employees to Do Their