Nordstrom encourages their employees to improvise to deliver superior customer service in changing conditions and to use good judgment. Nordstrom has chosen a
A) low degree of formalization.
B) high degree of formalization.
C) small span of control.
D) large span of control.

Question

Quizplus · Accepted Answer

Nordstrom's encouragement of employee improvisation and good judgment implies a low degree of formalization in their organizational structure. This allows for greater flexibility and adaptability in response to changing customer needs and situations.

Nordstrom Encourages Their Employees to Improvise to Deliver Superior Customer