Which of the following is true regarding a manager's job with respect to customers?
A) Today, the majority of employees in developed countries work in product sectors.
B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.
C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D) Employees play an insignificant role in delivering quality customer services.
E) Customers need not understand anything about the organization providing goods or services.

Question

Quizplus · Accepted Answer

The passage emphasizes the importance of creating a customer-responsive organization in today's environment, indicating that managers must recognize this imperative in order to survive successfully. The other options are either incorrect or irrelevant to the manager's job with respect to customers.

Which of the Following Is True Regarding a Manager's Job