Refer to the Scenario Given to Answer the Following Questions

Refer to the scenario given to answer the following questions.
E-Biz Dreams (Scenario)
Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.
-To clarify how the overall goals are to be achieved, Robert will need to develop __________ plans.

A) operational
B) long-term
C) directional
D) strategic
E) single-use