Refer to the scenario below to answer the following questions.
Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-As George listened to the team members express their frustrations about the assignment, he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations. George was using __________ to overcome potential communication barriers.
A) selective perception
B) nonverbal cues
C) simplified language
D) feedback
E) active listening

Question

Quizplus · Accepted Answer

Active listening is the process of fully engaging in the communication process by concentrating on what the speaker is saying, asking questions for clarity, and providing feedback to ensure understanding. In this scenario, George is practicing active listening by carefully listening to the team members' concerns and seeking clarification before making judgments.

Refer to the Scenario Below to Answer the Following Questions