Refer to the scenario below to answer the following questions.
Communication Process-New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-Brett's selection of appropriate wording is which part of the communication process?
A) feedback
B) encoding
C) decoding
D) message
E) channel

Question

Quizplus · Accepted Answer

Encoding is the process of selecting and organizing the appropriate words and symbols to convey a message to the receiver. In this scenario, Brett chose his words carefully to ensure that the memo accurately conveyed the new policy on overtime pay. Therefore, Brett's selection of appropriate wording is part of the encoding step in the communication process.

Refer to the Scenario Below to Answer the Following Questions